Once you sign up to place your first order with us, you'll have access to your account to place orders anytime, change your details and view your order history.
You will receive an order confirmation by email when you successfully place your order. You will receive shipping confirmation within 2-5 business days when your package is on its way. This will also include the tracking details so you can follow your orders delivery status.
Colour Energy is not responsible for non-receipt of orders due to improperly submitted, inaccurate and/or incomplete shipping addresses. Please ensure all shipping details are correct before finalizing your order.
All orders are shipped by Postal service from our warehouse in Vancouver, within 2-5 business days.
We have a 100% Satisfaction Guarantee Policy as we want you to enjoy our products as much as we do!Any item can be returned within 7 days of receipt of shipment for a full refund on the cost of goods (excludes shipping charges, except in the case of a manufacturer's defect), if returned unused in original packaging. All product returns require an Authorization Number to qualify for a refund. All products are to be returned in the original packaging and in resaleable condition. Partially used products will not be credited.
Our online payment system is operated by a a secure provider (Shopify) for your safety.
Colour Energy Corporation
116-408 East Kent Ave South
Vancouver, BC V5X 2X7
1-800-665-3177 (PST) 1-604-687-3757
Monday - Friday, 8:00am - 4:30pm
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